Privacy Policy

SYCAMORE BREWING PRIVACY POLICY

 

Introduction.

 

Website Owner.  Sycamore Brewing, LLC, (the "Company") is the owner of this website https://sycamore.delivery/ (the "Site)").  The Company can be contacted by filling out a form on our Contact Page. This online privacy notice discloses the Company’s information practices for this Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the in-formation is shared.

 

Site Visits. In general, you can visit on the Site without disclosing any personal information.  The Company does keep track of the domains from which people visit the Site.

 

Site Transactions. At times, the Company will need personal information regarding a customer.  For example, to process an order, the Company may need to know a customer's name, mailing address, e-mail address and credit card details. It is the Company's intent to inform you before the Company collects personal information, such as user's name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, the Company will respect your wishes.

 

Personal Information That May Be Collected.

 

Identifying Information. In order to make a purchase the Company will request a user to provide certain personal identifying information, including but not limited to: name, postal address, e-mail address, telephone number, method of payment, and credit card number. The Company may request additional information necessary to establish and maintain the customer's account.

 

Service Quality Monitoring. The Site transactions may require the Company to call the customer. Except to confirm an order placed online and/or to inform a customer of the status of such order, the Company will not contact you by telephone without your prior consent. Customers should be aware that it is the Company's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.

 

Lost or Stolen Information. If a customer's credit card and/or password is lost or stolen, the customer should promptly notify the Company in order to enable the Company to cancel the lost or stolen information and to update its records with a changed credit card.

Links to Other Websites. The Company’s Site may contain links to other websites. The Company is not responsible for the privacy practices or the content of those other Websites.

 

Uses Made of the Information.

 

Limited Uses Identified. Without customer's prior consent, the Company will not use your personal identifiable information for any purpose other than that for which it is submitted.  The Company uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping.  The Company also processes billing and business requests related to the Company’s Site participation.

 

Stored Information Uses.  The Company stores the information provided by the customer. Stored information is used by the Company and/or Company agents to support customer interaction with the Company Site or to deliver customer purchases; and/or to contact customers about their ordered products.

 

Disclosure of the Information.

 

Agents.  The Company employs or engages other companies and individuals to perform business functions on behalf of the Company. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

 

Marketing Analysis by Third Parties. Company reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

 

Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

 

Use of Computer Tracking Technologies.

 

No Tracking of Personal Information.  The Company's Site is not set up to track, collect or distribute personal information not entered by visitors. Through website access logs the Company may collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information may be used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

 

Use of Cookies.  The Company may collect non-identifiable and personal information through the use of various technologies, including "cookies". A cookie is an alphanumeric identifier that a website can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by the Company or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Web sites may not then work properly.

 

Use of Web Beacon Technologies.  The Company may also use Web beacon or other technologies to better tailor its Site to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Site, a non-identifiable notice of that visit is generated which may be processed by the Company or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

 

Collection of Non-Identifiable Information.  The Company may collect non-identifiable information from user visits to the Company Site in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the Company Site; website and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." The Company or its contractors may use this data to analyze trends and statistics.

 

Collection of Personal Information.  The Company collects personal identifying information from customers during a transaction.  The Company may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help the Company understand trends and patterns. This information is not reviewed at an individual level.

 

Information Security.

 

Commitment to Online Security.  The Company employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints. All Company agents and contractors with access to personal information on the Company’s Site are also bound to adhere to Company security standards.

 

No Liability for Acts of Third Parties.  The Company will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, the Company shall not be liable for unauthorized disclosure of personal information due to no fault of the Company including, but not limited to, errors in transmission and unauthorized acts of the Company staff and/or third parties.

 

Privacy Policy Changes and Opt-Out Rights.

 

Changes to Privacy Policy. This privacy notice was last updated in April 2020.  The Company reserves the right to change or update its privacy policy statement at any time.

 

Opt-Out Right. Customers and/or prospective customer have the right at any time to cease permitting personal information to be collected, used or disclosed by the Company and/or by any third parties with whom the Company has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting the Company by filling out a form on our Contact Page. After processing the cancellation, the Company will delete customer or prospective customer's personal information from its database.

 

Access Rights to Data.

 

Information Maintained by Company. Upon customer's request, the Company will provide a reasonable description of customer's personally identifiable information that Company maintains in its data bank.  The Company can be contacted by filling out a form on our Contact Page.

 

Corrections and Changes to Personal Information. Help the Company to keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that the Company has on file, please promptly by filling out a form on our Contact Page and provide the new or correct information.

 

Accountability.

 

Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about the Company compliance with this privacy policy, you may contact by filling out a form on our Contact Page.

 

Terms of Use. If a customer chooses to enter into a purchase order, customer's action is hereby deemed acceptance of the Company’s practices described in this policy statement. Any dispute over privacy between customer and the Company is subject to the provisions of this notice and to the Company's Terms and Conditions of Use Agreement which is hereby incorporated herein and which can be read at https://sycamore.delivery/.